“I completed a long form to request data from one visit. It was denied because they couldn’t find the visit in the system because they did not read the form I fill[ed] out carefully enough. The denial came back to me in the mail 4 weeks later.
I resubmitted, this time simply asking for all of the information in the system. A denial came back because they needed a credit card on file.
I finally made an appointment with my doctor and she [w]as kind enough to print the visit note that I needed. After 4 months, I finally had the data I needed!”
—S.T.
