“I logged onto our doctor’s patient portal and clicked on the button for records at the top of the screen. Two options popped up, view my chart and request records. I clicked on request records and asked to see my husband’s. They are much more complex than mine because he has MS and other chronic conditions. I must admit I forgot about it for a few days thinking I would get an email that the records had been posted. I called on Wednesday and very quickly spoke to a staffer who told me just to go back to the portal that they would be posted there. And sure enough. It was posted the very same day I made the request. I’ve not looked at a complete record before so didn’t know what to expect but it looked very comprehensive, conditions, meds, tests. I am sure if I called and asked if someone could walk me through it that would be possible, maybe with a cheat sheet.

I was very impressed and believe our primary care doctor is about as up to date as can be.” —Suzanne M.